Refund & Return Policy
Last updated: 31 August 2026
We want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.
30-Day Returns
You have 30 days after receiving your order to request a return.
To be eligible for a return, the product must be:
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Unused and unburned
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In its original condition
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In its original packaging where reasonably possible
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Accompanied by proof of purchase or your order number
To start a return, please contact us using the contact details provided on our website before sending the product back.
Please do not send products back without first contacting us.
Unless the product is faulty, damaged, or incorrect, the customer is responsible for the cost of returning the product.
Damaged, Defective or Incorrect Products
Please inspect your order when it arrives.
If your candle arrives damaged or defective, or you receive the wrong product, please contact us as soon as possible. Include your order number and, where possible, photos showing the issue.
If we confirm that the product is damaged, defective, or incorrect, we will offer an appropriate solution, such as a replacement or refund, at no additional cost to you.
Non-Returnable Products
Candles that have been lit, burned, used, or materially altered after delivery are not eligible for our voluntary 30-day return policy unless they are defective or otherwise covered by your statutory consumer rights.
Products damaged after delivery due to misuse, improper storage, or failure to follow the provided candle safety and care instructions are also not eligible for a voluntary return.
This does not affect your statutory rights regarding faulty or non-conforming products.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days after approval for your bank or payment provider to process and display the refund.
If more than 15 business days have passed since we approved your refund, please contact us.
Order Cancellations
If you wish to cancel an order before it has been shipped, please contact us as soon as possible.
We will try to cancel the order before dispatch. However, we cannot guarantee cancellation once your order has entered the shipping process.
EU Right of Withdrawal
If you are a consumer in the European Union or European Economic Area, you generally have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
Our 30-day return policy gives you additional time beyond this statutory withdrawal period, subject to the eligibility requirements described in this policy.
To exercise your statutory right of withdrawal, you must inform us of your decision within the applicable withdrawal period.
Where required by applicable consumer law, we will refund the purchase price and the cost of the least expensive standard delivery option offered for your original order.
Additional delivery costs resulting from choosing a more expensive delivery method are not refundable.
You are responsible for return shipping costs unless the product is defective, damaged, incorrect, or we have agreed otherwise.
You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Exchanges
If you would like a different product, please contact us about returning your original item. Once the return is accepted, you can place a new order for the desired product.
Contact Us
If you have any questions about returns or refunds, please contact us using the contact information provided on our website.