Algemene voorwaarden

Last updated: 31 August 2026

These Terms of Service apply to your use of our website and to all purchases made through our online store.

By visiting our website and/or purchasing a product from us, you agree to these Terms of Service.

1. About Us

This website and online store are operated by:

Business name: Flaire.Art
Address: Meester P.N. Arntzeniusweg 47h
Email: Support@flaire.art
KvK number: 99052679
VAT number: NL005368786B94

Throughout these Terms, "we", "us" and "our" refer to the business identified above.

2. Online Store Terms

By placing an order through our website, you confirm that you are legally capable of entering into a binding agreement.

You may not use our products or website for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or otherwise attempt to interfere with the operation or security of our website.

3. Products

We make reasonable efforts to display and describe our products accurately.

Because many of our candles are handmade, minor variations in colour, texture, finish, decoration, positioning of decorative elements, and appearance may occur. These variations are a natural characteristic of handcrafted products and do not necessarily constitute a defect.

Colours may also appear slightly different depending on your screen or device.

Product availability is subject to change.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

4. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

Where applicable, prices include VAT unless stated otherwise.

Shipping charges and any other applicable costs will be clearly displayed before you complete your purchase.

We reserve the right to change our prices at any time. Price changes do not affect orders that have already been accepted.

If an obvious pricing or technical error occurs, we reserve the right to correct the error. If you have already placed an order affected by such an error, we will contact you and, where appropriate, offer you the option to proceed at the correct price or receive a refund.

5. Orders

When you place an order, you are responsible for providing accurate and complete information, including your name, billing information, delivery address and contact details.

After placing an order, you will normally receive an order confirmation electronically.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, product unavailability, obvious pricing errors, or incorrect information.

If we cancel an order after payment has been received, we will refund the applicable amount.

6. Payment

Payment must be made using one of the payment methods available during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Orders may not be processed or shipped until payment has been successfully received or authorized.

7. Shipping and Delivery

We deliver to the countries and regions indicated on our website.

Estimated delivery times and shipping costs are displayed on our website and/or during checkout.

Delivery times are estimates unless we expressly agree otherwise. Delays may occasionally occur due to circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Please contact us promptly if your order has not arrived within the expected delivery period.

Your statutory consumer rights regarding delivery remain unaffected.

8. Returns and Refunds

Our returns and refunds are governed by our separate Refund & Return Policy, available on our website.

We offer eligible customers a 30-day return period, subject to the conditions described in that policy.

This voluntary return policy does not limit any statutory rights you may have under applicable consumer law.

9. EU Right of Withdrawal

Consumers in the European Union and European Economic Area generally have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, subject to applicable legal exceptions.

Our 30-day return policy provides additional time beyond the statutory withdrawal period, subject to the conditions set out in our Refund & Return Policy.

Nothing in these Terms limits your mandatory consumer rights.

10. Candle Safety

Candles involve an open flame and must always be used responsibly.

By purchasing and using our candles, you agree to follow all safety instructions provided with the product, on its packaging, label, or on our website.

In particular:

Never leave a burning candle unattended.
Keep burning candles away from children and pets.
Keep candles away from flammable materials, drafts and heat sources.
Place candles on a stable, level and heat-resistant surface.
Do not move a candle while it is burning or while the wax is hot.
Follow the recommended wick-trimming and burning instructions supplied with the product.
Stop using the candle when the remaining wax reaches the minimum safe level indicated in the product instructions.

Failure to follow appropriate candle safety instructions may result in fire, burns, property damage or other injury.

11. Product Use and Liability

Our products must be used for their intended purpose and in accordance with the provided instructions.

To the extent permitted by applicable law, we are not responsible for damage resulting from misuse, improper storage, failure to follow safety instructions, unauthorized modification of a product, or use of a product for a purpose for which it was not intended.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including applicable consumer protection and product liability laws.

12. Intellectual Property

All content on our website, including photographs, product designs, graphics, logos, branding, text, videos and other materials, is owned by us or used with permission unless otherwise stated.

You may not reproduce, distribute, modify, sell, commercially exploit or otherwise use our content without our prior written permission, except where permitted by law.

13. Third-Party Services

Our store may use third-party services to provide functions such as payments, shipping, analytics or other e-commerce functionality.

Your use of certain third-party services may also be subject to the relevant provider's terms and privacy policies.

We are not responsible for third-party websites that are outside our control.

14. Website Availability and Accuracy

We make reasonable efforts to keep our website accurate and available.

However, we cannot guarantee that the website will always operate without interruption or technical errors.

We may update, modify or temporarily suspend parts of the website where reasonably necessary.

15. Personal Information

Our collection and processing of personal information is described in our Privacy Policy.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

16. Changes to These Terms

We may update these Terms of Service from time to time, for example to reflect changes to our services, products, business practices or legal requirements.

The version applicable to your purchase is generally the version in effect when you placed your order.

The latest version will be published on our website.

17. Governing Law

These Terms are governed by the laws of the Netherlands, subject to any mandatory consumer protection rights that apply to you under the laws of your country of residence.

Nothing in these Terms deprives consumers of mandatory protections provided by applicable law.

18. Contact Information

Questions about these Terms of Service can be sent to: